IoT Enabling Customer Experience

IoT Enabling Customer Experience

IoT Enabling Customer Experience For those who don’t know what Internet of Things (IoT) is, it is the interconnection of physical devices that are sharing information via the internet. The rapid growth of technology has impacted businesses on multiple different levels. IoT enables data sharing, security, inventory management, and increased efficiency and productivity at all…

What is the next step for contact centres

What is the next step for Contact Centres?

What is the next step for contact centres? Digital Transformation has been accelerated during the COVID-19 pandemic and contact centres reached a vital turning point. The necessity of migrating contact centre agents, technical staff and management to working from home, still required huge reliance on providing adequate support and nurturing customer relationships. This meant a…