The Application Support Analyst reporting directly to the Industrial Application Specialist is responsible for the practical implementation and maintenance of software products to meet customer requirements.
•Software Support and Maintenance– thorough working knowledge in the application of: Installation, configuration and upgrading of existing systems •Assisting and handling user calls •Setup and maintain documentation and standards •Ensure documents are reviewed as per schedule •Prepare systems and documents for auditing purposes •Action and rectify audit findings. •Implement and maintain application security (users and roles, assign privileges) •Perform application tuning and performance monitoring •Plan, design and implement changes •Work as part of a team and provide 24×7 support when required •Perform general technical trouble shooting and give consultation to development teams •Interface with Vendors\Manufacturers for technical support. •Patch Management and Version Control •Ability to troubleshoot and do fault finding •SQL Development and partial administrative duties. •Deliver within projects as per requirements, objectives and deadlines
•Tertiary qualification in IT or related fields – B.Tech or BSc (Beneficial) •Diploma qualification in IT or related fields – N.Dip •Completed Grade 12 •3 – 4 years in Information Management •Microsoft Operating System (I.e. XP, Win7, Win8, Win10) •Microsoft Office (I.e. 2003, 2007, 2010, 2013 2016) •MS SQL (Development and Administration) •Understanding of Networks, LAN, WAN, and general Hardware •Attend relevant training (of the shelve software) •Effective communication skills •Systems Analysis skills •Stakeholder Management •PowerShell Experience •C# •Power BI •Working in Azure •Data Modelling •Previous experience in an MES (Manufacturing Execution Systems) Environment. •Plant Historians