A progressive Bryanston based IT company has a rare vacancy for a Systems Engineer aficionado. If you have walked the line and know your way around Linux/Unix, Asterisk, SIP Technology, Contact Centre Support, VMware and the new kid on the block, Hyperconverged Infrastructure – you’re half way there and this hot seat could be yours to keep.
•Assists project management to prepare, outline and detail technical plans and co-operate with business units and project staff to ensure that appropriate technical aspects relating to the task are fulfilled. •Advises management and staff on system development and tools, including the technical aspects of configuration management methods, system security requirements (confidentiality, integrity and availability), the operational and maintenance aspects of the system under development, and the proposed system recovery procedures. •Ensures that relevant technical strategies, policies, standards and practices are applied appropriately. •Ensures that appropriate technical records are established and maintained and that technical assurance control methods are used appropriately. •Monitors technical progress, informing project management of major technical issues and making recommendations on their resolution. •Advises on appropriate quality criteria, and the conduct of quality reviews of technical products. •Attends quality reviews (whenever appropriate) and ensures the adequacy and effective use of quality control procedures. •Advises on the impact of technical exceptions (including requests for changes, deviations from specifications, etc), and ensures that there is proper assessment of all technical exceptions. •Assists project management to devise recovery actions. •Assists project management to prepare technical aspects of reports, and contributes to formal reviews and evaluations when projects and programmes end. •Provides monitoring, and real-time alerting to IT related operational issue such as: server, network, and device availability. •Investigate and troubleshoot operational issues, as well as handle customer queries, and resolve them in line with SLAs. •Manage incidents through to resolution •Ensure platform stability at all times •Provide operational support out of normal working hours on a shift basis •Ensure that time is accounted for in timesheet system •Provide assistance to team members whenever possible •Keep up to date with required skills to deliver the work expected of you •Adequately document System Design and Configuration for use by Internal and External parties •Adequately document issues and fixes to be shared with the team.
•Linux/Unix •Asterisk •SIP Technology •Contact Centre Engineer Support •VMware / Hyperconvergence Nice to Have: •Digital Transformation •Gamification •Omni Channel •Artificial Intelligence •Big Data •Preference will be given to BEE candidates