Why PMO’s Fail

By Yolandi Nortje, executive of Intuate Group JOHANNESBURG – September 16, 2014 – The outlook for the project management office (PMO) may be considered, by some, to be bleak. According to the Association for Project Management, 50 percent of PMOs close within three years, with Gartner quoting just over the same percentage for the correlated…

The CPO, bringing the strength of the project manager into the executive boardroom

JOHANNESBURG  – July 29, 2014 – A common lament from project managers is that they are responsible, held accountable, and yet hold no authority. The introduction of a Chief Project Officer (CPO) – an individual at the executive level, who is responsible for providing governance over the organisation’s internal project portfolio – is a trend…

Intuate Group wins Noble Systems EMEA Partner of the Year Award for second year running

JOHANNESBURG – July 17, 2014 – South African owned integrated solutions specialist, Intuate Group, has won Noble Systems’ Select Noble User Group (SNUG) Award for EMEA Partner of the Year. This is the second consecutive year that Intuate Group has been awarded this title. Noble Systems, a global leader in unified contact centre technology solutions,…

Top ten tips for collection companies to improve promises to pay

By Cecilia Jofré, business development and account management executive of Intuate Group JOHANNESBURG –July 11, 2014 – Through using the right technology, customers of South African owned integrated solutions specialist Intuate Group have managed to increase right-party contact rates and streamline the communications processes. Based on the organisation’s experiences and those of Noble Systems, for…

Trends and technologies to transform the contact centre from “cost centre” to “profit centre”

By Cecilia Jofré, business development and account management executive of Intuate Group JOHANNESBURG  – June 25, 2014 – Technology investments, particularly those that are supported by a strong business case, have quantifiable benefits, and a quick return on investment, are on the rise.  Regardless of the economic climate, organisations are expected to make investments that…

Partner News: ShoreTel Receives Two 2014 Unified Communications Product of the Year Awards

By Katie Maller, Communications Manager – ShoreTel JOHANNESBURG- June 24, 2014 – We’re proud to announce that TMC, a global, integrated media company, has named the ShoreTel Dock and ShoreTel 14.2 as 2014 Unified Communications Product of the Year Award winners. “I am excited to proclaim ShoreTel as a 2014 recipient of TMC’s Unified Communications…