Customer Experience Management Product Suite
Target specific customer experience pain points in your organisation.
Reduce operational costs, increase revenues, improve customer experiences and reduce risk by providing seamless and engaging customer journeys.
Intuate Group’s customer experience management suite of products have been designed to address the complexity associated with an Omni-channel world. Each product or components thereof, will ensure that customers, employees and business partners are provided with engaging customer experiences.
Our product suite includes:
Self-Service Web Portal
Give your customers the liberty to self-serve, communicate in a secure environment and manage their own accounts online.
Deliver an automated, prompt, accurate and more importantly, a personal response to every customer email.
Achieve customer service excellence via Facebook and Twitter.
Create positive experiences in an engaging and cost effective manner whilst improving conversion rates and service levels.
Self-service applications on mobile devices that empower customers to engage with your organisation on their terms.
Allow your customers to choose the date, time and communication method that will best suit them to be contacted.
Record, categorise, track, resolve and analyse every customer phone call proficiently.
Ensure that important documentation forms part of your single customer view.