JOHANNESBURG –January 21, 2014 – South African owned integrated solutions specialist, Intuate Group, has signed an agreement to become a reseller for OpenSpan, Inc., a global provider of worker optimisation, activity management and automation solutions, headquartered in North Atlanta, Georgia, USA.
This partnership will allow the company to provide OpenSpan Desktop Automation solutions to enhance performance for the contact centre, back office and retail storefront business units of local companies. Through the partnership with OpenSpan, Intuate will utilise its extensive experience to implement, optimise and support the use of OpenSpan solutions within customer-facing and process-driven work environments.
“With the competitive climate heating up across all vertical industries, South African companies can greatly benefit from the enterprise-wide process improvements offered by OpenSpan solutions,” commented Intuate Business Development and Account Management Executive Cecilia Jofré.
“Partnering with OpenSpan allows Intuate to build on the business relationships we’ve established with many of the largest contact centres in South Africa by offering them new solutions to drive performance related to revenue generation, operational efficiency, risk and compliance management and customer experience. This relationship also creates opportunities with new clients in the financial services, telecommunications, utilities and retail industries who can benefit from streamlining work processes and removing complexities that can impede customer service interactions,” added Jofré.
“OpenSpan customers around the world are learning first-hand just how valuable desktop automation can be in customer-facing call centres and back offices, from greater customer satisfaction and loyalty to significant operational cost savings,” said Rick Marquardt, Executive Vice President of Business Development and International Operations for OpenSpan. “OpenSpan is excited to expand its global footprint by partnering with one of South Africa’s leading contact centre solutions providers.”
“By combining Intuate’s proven methodologies and best practices with OpenSpan technology, we are able to deliver a higher quality of service to our clients, helping them to maximise their investments in people and technology by understanding and optimising how employees interact and transact using their desktop.” Jofré concluded.
About Intuate Group
Intuate Group is a privately owned, broad based IT company that focuses on providing professional, integrated technology and people resources solutions. Its services encompass the provision of state-of-the-art contact centre solutions, the supply and implementation of best-of-breed IT solutions, as well as IT strategy and consulting. The company is also a partner of choice for business intelligence, project management, the management and support of IT infrastructure – specifically storage and server consolidation – and the provision of resources. For more information, please visit www.intuategroup.com.
OpenSpan is a provider of activity intelligence and desktop automation solutions that improve performance, drive revenue and increase efficiencies in contact center, back office and retail storefront environments. Activity Intelligence provides actionable, real-time activity and performance insight used to make informed decisions about people and technologies. Leveraging the critical insight from desktop analytics, organizations use desktop automation to streamline worker activity, simplify critical service processes and remove technology barriers as means to deliver a gold-standard customer experience. OpenSpan solutions are deployed on more than 300,000 desktops across the world, and are optimizing billions of transactions in the banking and financial services, insurance, telecommunications, retail and technology industries. For more information, visit www.openspan.com.
OpenSpan is a registered trademark, and Better Way to Work, Better Way to Manage, Desktop Automation and Desktop Analytics are trademarks of OpenSpan, Inc. All other trademarks are the property of their respective holders.