Which type of data storage is best for your Call Center Solution: cloud or on premise? We are here to help you understand both and…
At the intersection of Human Resources and Marketing, a principle emerges: the attention a company pays to its employees is directly proportional to the quality…
Productivity is at an all-time high for a number of organizations. Between hybrid work and expanded benefits and increased profits, it’s becoming easier than ever…
What is productivity in business? At its core, business productivity is a simple comparison: How much can an employee, team or organization achieve compared to…
Running a call center can be a struggle–especially when considering the challenges facing the customer engagement industry. Just as we leverage CX data to improve…
Virtual assistants have come a long way since their debut more than 20 years ago. But today, any Conversational Artificial Intelligence, still gets a bad…
Whether your campaign goals are customer acquisition, collections, growth, retention, or something else, Alvaria Advanced Outreach helps your organization accomplish your goals quickly and efficiently while…
Enterprise-Grade Workforce Engagement Management and Advanced Compliant Outreach Capabilities Available through Google Cloud Contact Center AI Platform SAN FRANCISCO, April 18, 2023 – UJET, Inc.,…
In 2023, measurements and analytics inform every business decision from staffing, to process, to execution. Call center KPIs give us an idea of contact center…
As outbound communication becomes even more important, many companies are still struggling to implement an outbound strategy that is effective and efficient. Customer service KPIs…
Want to know a secret? Talking to employees about productivity can lead to massive benefits. And I’m not just talking about boosting morale. The more…
by Miriam Beattie | Mar 22, 2023 Publicly, the workforce has always feared a “robot takeover.” But in our digital world, there will always be…
The late great mathematician and World War II code breaker Alan Turing once asked: ‘Can machines think?’ – and that same question applies today, perhaps…
IoT Enabling Customer Experience For those who don’t know what Internet of Things (IoT) is, it is the interconnection of physical devices that are sharing…
What does a Contact Centre of the Future look like? Let’s go back 15 years where the average consumer typically used one or two touchpoints…
How to Improve your Customer Experience – Top 5 tips Customer Experience is not a “One Size Fits All” approach and businesses today has to…
How to Effectively Manage a Remote Workforce – Top Tips Remote work took a sudden spike when COVID-19 hit the world and many organisations needed…
What is the next step for contact centres? Digital Transformation has been accelerated during the COVID-19 pandemic and contact centres reached a vital turning point.…
How to Create a Company Culture Where Productivity Can Flourish Many businesses are talking about building a productive workplace culture, but what does that really…
5 Common WFM Forecasting and Scheduling Pitfalls WFM is a powerful driver of extraordinary customer experience and service level attainment. Fine-tuned WFM forecasting and…
COVID-19: An opportunity to improve your customer relations The Covid-19 pandemic tends to cause economies to contract and negatively affect not only consumers, but also…
Omni-channel strategy: How it works The digitalisation of companies is an unavoidable and constantly evolving subject. The behaviour of consumers is continually evolving and interaction…
Optimise Your Live Chat The Omni channel approach greatly facilitates contact with customers. However, against all expectations, we have very few channels that present…
South African owned customer contact solutions specialist, Intuate Group announces the launch of an advanced customer experience platform alongside UK-based partner Lokulus (formerly known as…
JOHANNESBURG, March 2020 – Today, a staggering eighty percent of conversations between individuals take place via digital media, why is it that only thirty percent…
JOHANNESBURG – August 19, 2019 – In today’s fast-paced, highly competitive markets, attracting new customers while retaining existing ones requires a meticulous approach from companies.…
JOHANNESBURG – 12 August 2019 – Specialist IT solutions company, Intuate Group, are determined to bring some flexibility back to the contact centre industry with…
JOHANNESBURG, May 2019 – I have completed the hard yards, sat through four years of classes and a number of specialised dev training courses. My…
JOHANNESBURG – March 1, 2018 – South African-owned information technology solutions specialist Intuate Group announces the signing of a reseller agreement with Maxta, a hyperconvergence…
Handling customer interactions can be a really tough job, whether you’re in the front or back office. It often requires the ability to switch between…
Access to real-time and accurate operational management information is a challenge faced by many managers. In this day and age, it really shouldn’t be that difficult. Yet…
Performing two or more tasks in rapid succession. It almost doesn’t seem like multitasking at all, but our minds need time to change gears in order…
In an increasingly digitalised world, the way we communicate is changing rapidly. In 2015, 205 billion emails were sent and received every day. This number is predicted…
“I wish we’d spotted this email sooner. If we’d responded to the customer on time and more appropriately, the issue wouldn’t have been escalated and…
Johannesburg – 8 March 2017 To celebrate Legal Aid South Africa deploying our document automation software across the whole of South Africa, Roger Buissinné (left)…
According to Nemertes Research, ShoreTel Ranks Lowest in All-Sized Deployments Researched Over Five Years Compared to Other Providers Johannesburg – September 29, 2016 – ShoreTel®…
Johannesburg – August 26, 2016 – With Omni-channel retail fast becoming the norm, consumers’ heightened shopping expectations are placing pressure on brands to offer a…
Johannesburg – August 24, 2016 – The use of Live Chat as a channel for customer engagement has increased dramatically in recent years and is…
Johannesburg – August 17, 2016 – For financial institutions looking to automate common business processes, there are two major technology choices to be made: A…
Johannesburg – August 17, 2016 – A global bank headquartered in Western Europe began automating its lending business in the mid-1990s. In the beginning, it…
Johannesburg – June 22, 2016 – For years, small law firms have faced the commoditisation of legal services. Quasi-legal companies have bombarded primetime television with…
Johannesburg – June 22, 2016 – In many industries, efficiency is the key value proposition of business process automation. But for law firms and in-house…
HotDocs, the global leader in document automation software, today announced its partnership with Intuate Group, a privately owned ICT company that focuses on providing integrated…
By Nicolette de Wit, CEO of Intuate Group JOHANNESBURG – May, 06 2016 – Innovation in customer experience (CX) is – and should be – a top priority for business and technology…
JOHANNESBURG – April 07, 2016 – Mastering the art of workforce management (WFM) within the contact centre environment takes a combination of having the right…
JOHANNESBURG – March 9, 2016 – In 2012, a survey conducted by global provider of market intelligence, International Data Corporation (IDC) found that information workers…
JOHANNESBURG – February 09, 2016 – We are living in the age of the customer, where poor customer service can cause a business’ reputation to…
JOHANNESBURG – September 30, 2015 – South African owned integrated solutions specialist, Intuate Group announces a new solution for workforce optimisation and precision recruitment, enabling…
By Nicolette de Wit, CEO of Intuate Group JOHANNESBURG – September 10, 2015 – In recent years, technologies have given social interactions the speed and…
By Cecilia Jofré, executive of Intuate Group JOHANNESBURG – September 2, 2015 – In today’s fast-paced, highly competitive markets, attracting new customers while retaining existing…
JOHANNESBURG – August 25, 2015 – South African owned integrated solutions specialist Intuate Group announces the signing of a partner agreement with San Jose, California…
By Cecilia Jofré, Executive of Intuate Group JOHANNESBURG – August 18, 2015 – The foundation of today’s customer experience management (CEM) is based on a…
JOHANNESBURG – July 9, 2015 – South African owned integrated solutions specialist, Intuate Group, has won Noble Systems’ Select Noble User Group (SNUG) Award for…
By Mark Edwards, director and CTO at Intuate Group JOHANNESBURG – June 09, 2015 – Over the past few years, we’ve seen a lot of…
JOHANNESBURG – May 27, 2015 – South African owned integrated solutions specialist, Intuate Group announces the signing of a reseller agreement with UK based, numero,…
JOHANNESBURG – May 26, 2015 –Implementing the right technology has helped customers of South African owned integrated solutions specialist, Intuate Group, to reduce operating expenses,…
JOHANNESBURG –May 8, 2015– Today’s consumers are more demanding than ever; exposed to an array of options and providers for all facets of their daily…
By Cecilia Jofré, business development and account management executive of Intuate Group JOHANNESBURG – January 19, 2015 – Today’s contact centre agents deal with a…
JOHANNESBURG – December 01, 2014 – South African owned integrated solutions specialist, Intuate Group has announced the establishment of an official partnership with Massachusetts based,…
By Yolandi Nortje, executive of Intuate Group JOHANNESBURG – September 16, 2014 – The outlook for the project management office (PMO) may be considered, by…
JOHANNESBURG – July 29, 2014 – A common lament from project managers is that they are responsible, held accountable, and yet hold no authority. The…
JOHANNESBURG – July 17, 2014 – South African owned integrated solutions specialist, Intuate Group, has won Noble Systems’ Select Noble User Group (SNUG) Award for…
By Cecilia Jofré, business development and account management executive of Intuate Group JOHANNESBURG –July 11, 2014 – Through using the right technology, customers of South…
By Cecilia Jofré, business development and account management executive of Intuate Group JOHANNESBURG – June 25, 2014 – Technology investments, particularly those that are supported…
By Katie Maller, Communications Manager – ShoreTel JOHANNESBURG- June 24, 2014 – We’re proud to announce that TMC, a global, integrated media company, has named…
JOHANNESBURG -June 10, 2014 – South African owned integrated solutions specialist, Intuate Group announces the signing of a reseller agreement with California based, Skyera Inc,…
JOHANNESBURG – June 02, 2014 – South African owned integrated solutions specialist and Noble Systems preferred local partner, Intuate Group, believes that one of the…
By Yolandi Nortje, executive of Intuate Group JOHANNESBURG – May 13th, 2014 – The Project Management Body of Knowledge’s (PMBOK) definition of stakeholders is very…
JOHANNESBURG – March 31, 2014 – Social media is becoming an increasingly popular channel of communication for consumers wanting to lodge complaints about poor service…
By Yolandi Nortje, executive of Intuate Group JOHANNESBURG – March 18, 2014 – Today, an increasing number of projects involve team members from multiple locations;…
By Yolandi Nortje, executive of Intuate Group JOHANNESBURG – February 20, 2014 – Over the past decade, social media has metamorphosed from being a college…
JOHANNESBURG – February 14, 2014 – Technology solutions and people resources integrator, Intuate Group recently completed the implementation of Stratus Fault Tolerant Servers (ftServers) and…
JOHANNESBURG –January 21, 2014 – South African owned integrated solutions specialist, Intuate Group, has signed an agreement to become a reseller for OpenSpan, Inc., a…
Johannesburg – 20 November 2013: Noble Systems, a global leader in unified contact centre technology solutions, today announced that Chris Hodges, Senior VP Sales and…
By Yolandi Nortje, executive of Intuate Group JOHANNESBURG – October 29, 2013 – Whether it is because the economy forced business executives to find less…
By Yolandi Nortje, executive of Intuate Group JOHANNESBURG – October 11, 2013 – Big data is on almost everybody’s mind at the moment, with IT…
JOHANNESBURG– October 02, 2013 – Local technology solutions and people resources integrator, Intuate Group has joined forces with FutureSoft, a leader in the local debt…
JOHANNESBURG – September 18, 2013 – South African owned integrated solutions specialist, Intuate Group, is geared up to offer Noble Systems’ latest family of products,…
By Yolandi Nortje, executive of Intuate Group JOHANNESBURG – September 03, 2013 – Big data, the term used to describe a collection of data sets…
JOHANNESBURG –August 21, 2013 – South African owned integrated solutions specialist, Intuate Group, announced that it has signed an agreement to become a value-added solution…
JOHANNESBURG – June 19, 2013 – Hitachi Data Systems (HDS) has appointed local privately owned, broad based IT company, Intuate Group, as a Gold Partner…
By Yolandi Nortje, executive of Intuate Group JOHANNESBURG – May 27, 2013 – With business needs changing, along with recruitment budgets and staff demanding more…
JOHANNESBURG – May 08, 2013 – South African owned integrated solutions specialist, Intuate Group, has been presented with the “Europe, Middle East and Africa (EMEA)…
By Yolandi Nortje, executive of Intuate Group JOHANNESBURG– Projects often involve a lot of time and money, making it essential to minimise risks, attempt to…
By Yolandi Nortje, executive of Intuate Group JOHANNESBURG – April 04, 2013 – Over the past decade, social media has metamorphosed into a dynamic form…
JOHANNESBURG – November 08, 2012 – Local technology solutions and people resources integrator, Intuate Group, has formed a strategic partnership with the world leader of…
JOHANNESBURG – October 19, 2012 – Quick reaction by Intuate Group, a privately owned, broad-based IT company that focuses on providing professional integrated technology, helped…
JOHANNESBURG – August 15, 2012 – Contact centre software solutions are moving from hardware-based technologies to an Internet protocol (IP) model, delivering greater flexibility at…
JOHANNESBURG – July 16, 2012 – A single, more flexible approach to storage generally better addresses business needs in the move from traditional IT architecture…
JOHANNESBURG – July 04, 2012 – Labour can often account for up to 70 percent of contact centre operating costs. Fortunately, workforce management (WFM) technology…
JOHANNESBURG – June 13, 2012 – Successful companies are using e-mail as a means of differentiation from their competitors, benefiting from the ability to effectively…
JOHANNESBURG – May 30, 2012 – Number Portability Company (NPC), the local organisation which provides a number porting services for both mobile number operators as…
JOHANNESBURG – April 09, 2012 – Local technology solutions and people resources integrator, Intuate Group, has partnered with UK-headquartered, information security consultancy and Payment Card…
JOHANNESBURG – March 01, 2012 – Local technology solutions and people resources integrator, Intuate Group, has announced its partnership with leader in secure voice transactions,…
JOHANNESBURG – February 27, 2012 – Noble Systems Corporation, a global leader in unified contact centre technology solutions, has announced the establishment of an additional…
JOHANNESBURG – February 02, 2012 – Flexible, resilient contact centres that deliver cost savings, greater organisational effectiveness and improved communications are easily accessible for businesses…
JOHANNESBURG – October 11, 2011 – Hosted contact centre solutions are the ideal choice for many businesses today. So says Mark Edwards, director of product…
JOHANNESBURG – August 24, 2011 – It has been well recorded that the one component of an IT enterprise that cannot be replaced once lost,…
JOHANNESBURG – July 27, 2011 – The role of the IT project manager has evolved from being primarily technical and administrative focused to adding strategic…
JOHANNESBURG – June 01, 2011 – The regulatory environment means that monitoring the information leaving your organisation is as vital as protecting it from external…
JOHANNESBURG – May 04, 2011 – Security can’t be treated as a set of isolated point systems. That’s true of business information in general and…
JOHANNESBURG – April 19, 2011 – E-mail has become the lifeblood of many business processes, from business communication to tech support and e-commerce. According to…
JOHANNESBURG – March 17, 2011 – End users rate e-mail as their number one application and place an integral reliance on it for many business…
JOHANNESBURG – February 25, 2011 – Preferred partner of Noble Systems Corporation, Intuate Group – the technology solutions and people resources integrator, has announced its…
JOHANNESBURG – February 11, 2011 – Preferred partner of Noble Systems Corporation, Intuate Group – the technology solutions and people resources integrator, has announced the…
JOHANNESBURG – February 11, 2011 – Preferred partner of Noble Systems Corporation, Intuate Group – the technology solutions and people resources integrator, has announced the…
