JOHANNESBURG– October 02, 2013 – Local technology solutions and people resources integrator, Intuate Group has joined forces with FutureSoft, a leader in the local debt recovery software market, to bring improved efficiencies to debt collections workflows, thus providing greater success in debt recoveries.
According to Cecilia Jofré, business development and account management executive at Intuate Group, FutureSoft has integrated its Excalibur debt collection application with Noble Systems’ predictive dialling solution (PDS) to both accelerate and increase debt collections.
“The addition of Noble’s PDS to the Excalibur solution will provide local debt collection companies with the ability to reach the right contacts at the right time in a faster and more organised fashion, through the automation and management of dialling campaigns. This results in greater productivity, improved efficiency and an increased call volume, which all contribute to boosting collections.”
“Not only is Noble’s speed of call transfer one of the best in the industry, the solution also filters uncompleted calls and removes them from the agent queue so that more time is spent talking to people, and features call-back scheduling and appointment setting,” she adds.
Says FutureSoft CEO, Peter Rafferty: “Excalibur was designed in 2006 by a team of technologists and lawyers to alleviate common issues experienced across the debt collection industry. It can accommodate all contact centre, pre-legal and legal processes and effortlessly handle large volumes of cases simultaneously. Through this offering, FutureSoft has earned a reputation as a leader within the South African debt recovery software industry.”
“We believe that the integration of Excalibur with Noble can drive the effectiveness of our solution to greater heights.”
“The joint endeavour is an exciting new enhancement for Intuate Group,” Jofré continues. “It allows us, as Noble Systems’ preferred local partner, to extend our contact centre solution offering to the local debt recovery market specifically, while bringing a new value proposition to this sector.”
About Intuate Group
Intuate Group is a privately owned, broad based IT company that focuses on providing professional, integrated technology and people resources solutions. Its services encompass the provision of state-of-the-art contact centre solutions, the supply and implementation of best-of-breed IT solutions, as well as IT strategy and consulting. The company is also a partner of choice for business intelligence, project management, the management and support of IT infrastructure – specifically storage and server consolidation – and the provision of resources.
For more information, please visit www.intuategroup.com.
Intuate Group, Mark Edwards, +27 11 302-1200, firstname.lastname@example.org