JOHANNESBURG – February 27, 2012 – Noble Systems Corporation, a global leader in unified contact centre technology solutions, has announced the establishment of an additional colocation facility – secure, offsite centres where data and networking equipment are housed – to support the growing demand for cloud-based solutions including Noble Enterprise Hosted, Noble Messenger EC and Noble Cloud EC.
“Acquiring a second colocation facility was essential to support the growth that Noble has experienced in hosted and hybrid contact centre solutions,” says Mark Edwards, director of products and services at local Noble preferred partner, Intuate Group. “It also sends a clear signal to current and future clients that the company doesn’t compromise on security, redundancy or capacity.”
The PCI-compliant facility boasts uninterruptible power supply (UPS) power redundancy, multiple voice (SIP) gateways and carriers for rollover/ failover, redundant air-conditioning systems, online backups for all equipment and more. All servers are equipped with network fault tolerant NIC teams, redundant power and RAID arrays. The offsite location offers additional security and reliability for data and service continuity.
Launched in April 2011, Noble Enterprise Hosted is a complete contact centre technology solution with all of the advantages and cost benefits of a cloud-based Communication-as-a-Service (CaaS) infrastructure. The launch marked the first fully hosted offering for Noble Systems and opened groundbreaking opportunities in hybrid premise/ hosted solutions, featuring Noble’s exclusive “elastic capacity” offer, for Noble Systems clients.
About Noble Systems:
Noble Systems Corporation is a global provider of unified contact centre technology solutions, delivering systems since 1989. Every day, millions of contacts are made by agents at 4,000+ installations worldwide using the Noble platforms for inbound/outbound/blended communications. The scalable, integrated Noble solutions include ACD and predictive dialling; unified contact processing for voice, email, and web; and integrated IVR, digital recording, messaging, quality control/monitoring systems, scripting, and real-time reporting and management tools. Noble Systems (Atlanta, GA) pioneered an open, scalable, fully-distributed platform. For more information on this item or the company, contact Lee Allum at 1.888.866.2538 x538 or visit www.noblesystems.com.
About Intuate Group:
The Intuate Group is a privately owned, broad-based IT company that focuses on providing professional integrated technology – and people resources solutions. Its services include project management, IT strategy and consulting, the supply and implementation of best-of-breed IT solutions, business intelligence, managing and supporting IT infrastructure – specifically storage and server consolidation – as well as the provision of resources. The company’s offering is based on four pillars – project management, managed services, product solutions and people solutions. For more information, please visit www.intuategroup.com
CONTACTS:
Intuate Group, Mark Edwards, (011) 302-1200, marke@intuategroup.com
icomm, Debbie Sielemann, (082) 414-4633, debbie@pr.co.za, www.icomm-pr.co.za