ShoreTel Delivers Lowest Total Cost of Operations for UC&C and Telephony

According to Nemertes Research, ShoreTel Ranks Lowest in All-Sized Deployments Researched Over Five Years Compared to Other Providers Johannesburg – September 29, 2016 – ShoreTel® released highlights from an annual Nemertes Research study that found ShoreTel has the lowest total cost of operations across all sized deployments, both cloud and on-premises, for Unified Communications, Collaboration…

Retailers need to offer Omni-channel experiences to fulfil sales profitably

Johannesburg – August 26, 2016 – With Omni-channel retail fast becoming the norm, consumers’ heightened shopping expectations are placing pressure on brands to offer a more competitive range of delivery and returns options. It’s clear that consumer expectations are rapidly shifting, and today’s consumer demands an integrated Omni-channel experience throughout the purchase process and beyond. To…

Live Chat Solutions Win Over Customers

Johannesburg – August 24, 2016 – The use of Live Chat as a channel for customer engagement has increased dramatically in recent years and is quickly turning into the customer-support option of choice for consumers. More dynamic than FAQs and less costly than a phone call, the benefits of Chat are increasingly being recognised by organisations…

Eight steps to success when designing document-centric workflows in financial institutions

Johannesburg – August 17, 2016 – For financial institutions looking to automate common business processes, there are two major technology choices to be made: A Business Process Management system (BPMs) and a document assembly platform. The BPM handles data routing, rights management, stage approvals, credit checks, etc., while the document assembly platform handles data-gathering and…

How a global bank revolutionised its lending business with process automation

Johannesburg – August 17, 2016 – A global bank headquartered in Western Europe began automating its lending business in the mid-1990s. In the beginning, it focused on one aspect of the overall process—generating loan contracts and collateral documentation. The bank first deployed a DOS-based system, but by the year 2000, had upgraded to the industry-leading…