Google Cloud and Alvaria partner to integrate Google Cloud Contact Center AI Platform and Workforce Engagement Management

Contact Centre, Press Release, Workforce Productivity

Enterprise-Grade Workforce Engagement Management and Advanced Compliant Outreach Capabilities Available through Google Cloud Contact Center AI Platform SAN FRANCISCO, April 18, 2023 – UJET, Inc., the intelligent, modern contact center platform, today announced a new, strategic partnership with Alvaria and Google Cloud. The partnership enables enterprise contact centers to integrate and leverage Alvaria’s compliant outbound…

Five ways in which an Email Management solution will raise your Customer Experience game

Customer Experience, Press Release

JOHANNESBURG – August 19, 2019 – In today’s fast-paced, highly competitive markets, attracting new customers while retaining existing ones requires a meticulous approach from companies. It has become clear that in a connected world, customers expect a positive experience and outcome every time they interact with a company. Whilst this has become more complex with…

Intuate Group set to provide economic relief with flexible Contact Centre offering

Customer Experience, Press Release

JOHANNESBURG – 12 August 2019 – Specialist IT solutions company, Intuate Group, are determined to bring some flexibility back to the contact centre industry with their latest offering.  With more than 19 years’ experience in the industry, the company’s leaders in conjunction with their technology partner, Nixxis, have devised a number of financial models that…

ShoreTel Delivers Lowest Total Cost of Operations for UC&C and Telephony

Press Release

According to Nemertes Research, ShoreTel Ranks Lowest in All-Sized Deployments Researched Over Five Years Compared to Other Providers Johannesburg – September 29, 2016 – ShoreTel® released highlights from an annual Nemertes Research study that found ShoreTel has the lowest total cost of operations across all sized deployments, both cloud and on-premises, for Unified Communications, Collaboration…

Retailers need to offer Omni-channel experiences to fulfil sales profitably

Press Release

Johannesburg – August 26, 2016 – With Omni-channel retail fast becoming the norm, consumers’ heightened shopping expectations are placing pressure on brands to offer a more competitive range of delivery and returns options. It’s clear that consumer expectations are rapidly shifting, and today’s consumer demands an integrated Omni-channel experience throughout the purchase process and beyond. To…

Live Chat Solutions Win Over Customers

Press Release

Johannesburg – August 24, 2016 – The use of Live Chat as a channel for customer engagement has increased dramatically in recent years and is quickly turning into the customer-support option of choice for consumers. More dynamic than FAQs and less costly than a phone call, the benefits of Chat are increasingly being recognised by organisations…