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    Daily Archives: 7 April 2016

    Strategic workforce management: the art of managing talent in a contact centre

    Press ReleaseBy EOH Digital7 April 2016

    JOHANNESBURG – April 07, 2016 – Mastering the art of workforce management (WFM) within the contact centre environment takes a combination of having the right number of skilled people and supporting resources in the right place at the right time, with the right tools to meet the desired service levels for an accurately forecasted workload.…

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