IS AUTOMATION AND AI TAKING OVER THE CALL CENTER? DOES THE “LESS HUMAN” APPROACH WORK WITH YOUR CUSTOMERS?
by Miriam Beattie | Mar 22, 2023 Publicly, the workforce has always feared a “robot takeover.” But in our digital world, there will always be things that AI and automation either can’t understand or just can’t accomplish. Inside the call center, automation improves efficiency because it can replicate and optimize the work of an agent…