Omni-channel strategy: How it works

Omni-channel strategy: How it works The digitalisation of companies is an unavoidable and constantly evolving subject. The behaviour of consumers is continually evolving and interaction channels are multiplying.  According to Deloitte, 60% of customers use at least 2 points of contact during an enquiry. They therefore expect a consistent and seamless customer experience across all…

Optimise Your Live Chat

Optimise Your Live Chat   The Omni channel approach greatly facilitates contact with customers. However, against all expectations, we have very few channels that present the opportunity to use live chat to ensure quality customer service and thus increase sales. Live chat is a very promising tool that integrates with a website and offers relevant…

Intuate Group and UK-based Lokulus launches advanced customer experience platform

South African owned customer contact solutions specialist, Intuate Group announces the launch of an advanced customer experience platform alongside UK-based partner Lokulus (formerly known as numero), a privately owned company that prides itself on intelligent digital solutions, custom platforms and consultancy services that support and streamline customer experiences.  “Lokulus’ solutions have been designed using the…