Productivity is at an all-time high for a number of organizations. Between hybrid work and expanded benefits and increased profits, it’s becoming easier than ever to achieve work-life balance. This is great news for companies and management. An engaged and happy workforce can create great customer experiences and provide growth and leadership opportunities for your…
Whether your campaign goals are customer acquisition, collections, growth, retention, or something else, Alvaria Advanced Outreach helps your organization accomplish your goals quickly and efficiently while honoring your compliance requirements. Improved Agent Efficiency Make the most out of agent time and capacity with tools that will reduce agent idle time and abandon rates simultaneously. …
Enterprise-Grade Workforce Engagement Management and Advanced Compliant Outreach Capabilities Available through Google Cloud Contact Center AI Platform SAN FRANCISCO, April 18, 2023 – UJET, Inc., the intelligent, modern contact center platform, today announced a new, strategic partnership with Alvaria and Google Cloud. The partnership enables enterprise contact centers to integrate and leverage Alvaria’s compliant outbound…
In 2023, measurements and analytics inform every business decision from staffing, to process, to execution. Call center KPIs give us an idea of contact center demand and help to inform our customer experience strategy; but we rarely pay attention to stats. Let’s look at some key statistical findings and the KPIs they help drive: Customer…
As outbound communication becomes even more important, many companies are still struggling to implement an outbound strategy that is effective and efficient. Customer service KPIs continue to drive better practices, new requirements, and developments in marketing while countless hours are wasted using manual processes to contact customers. Agents typically find themselves underprepared once they finally…
by Miriam Beattie | Mar 22, 2023 Publicly, the workforce has always feared a “robot takeover.” But in our digital world, there will always be things that AI and automation either can’t understand or just can’t accomplish. Inside the call center, automation improves efficiency because it can replicate and optimize the work of an agent…
