Trends and technologies to transform the contact centre from “cost centre” to “profit centre”
By Cecilia Jofré, business development and account management executive of Intuate Group JOHANNESBURG – June 25, 2014 – Technology investments, particularly those that are supported by a strong business case, have quantifiable benefits, and a quick return on investment, are on the rise. Regardless of the economic climate, organisations are expected to make investments that…