Automation: More Than Meets the AI

Running a call center can be a struggle–especially when considering the challenges facing the customer engagement industry. Just as we leverage CX data to improve efficiency and customer experience, we can leverage AI for an improved workplace experience, employee development and team integration. In a world where we hear the term “Artificial Intelligence” or “AI”…

How to Talk to Employees About Productivity

Want to know a secret? Talking to employees about productivity can lead to massive benefits. And I’m not just talking about boosting morale. The more productive your people are, the more profitable and competitive your company will be. Employee productivity is so critical to success that Gallup once called our failure to address it “the world’s $7.8 trillion workplace…

Intuate Group to offer precision recruitment solutions

JOHANNESBURG – September 30, 2015 – South African owned integrated solutions specialist, Intuate Group announces a new solution for workforce optimisation and precision recruitment, enabling users to “precision recruit” new employees and develop new and current employees optimally for that specific environment. “Managing a workforce is amongst the top three most challenging areas in business…

Unlocking value and productivity with improved social customer experience

By Nicolette de Wit, CEO of Intuate Group JOHANNESBURG – September 10, 2015 – In recent years, technologies have given social interactions the speed and scale of the Internet.  Today, customer experience (CX) on social media is the hot concept for 2015. Businesses know how to deploy phone, e-mail and chat customer service solutions –…

Six sure-fire ways to improve your customers’ experience

By Cecilia Jofré, executive of Intuate Group JOHANNESBURG – September 2, 2015 – In today’s fast-paced, highly competitive markets, attracting new customers while retaining existing ones requires a fresh approach from companies. It has become clear that in the Web-enabled world, customers expect a positive experience and outcome every time they contact a company. The…