Running a call center can be a struggle–especially when considering the challenges facing the customer engagement industry. Just as we leverage CX data to improve efficiency and customer experience, we can leverage AI for an improved workplace experience, employee development and team integration. In a world where we hear the term “Artificial Intelligence” or “AI”…
Virtual assistants have come a long way since their debut more than 20 years ago. But today, any Conversational Artificial Intelligence, still gets a bad rap. Ask your everyday customer about their experience with an automated journey, and it’s likely you’ll hear the same old complaints: I really just needed to talk with a real person……
Want to know a secret? Talking to employees about productivity can lead to massive benefits. And I’m not just talking about boosting morale. The more productive your people are, the more profitable and competitive your company will be. Employee productivity is so critical to success that Gallup once called our failure to address it “the world’s $7.8 trillion workplace…
JOHANNESBURG – September 30, 2015 – South African owned integrated solutions specialist, Intuate Group announces a new solution for workforce optimisation and precision recruitment, enabling users to “precision recruit” new employees and develop new and current employees optimally for that specific environment. “Managing a workforce is amongst the top three most challenging areas in business…
By Nicolette de Wit, CEO of Intuate Group JOHANNESBURG – September 10, 2015 – In recent years, technologies have given social interactions the speed and scale of the Internet. Today, customer experience (CX) on social media is the hot concept for 2015. Businesses know how to deploy phone, e-mail and chat customer service solutions –…
By Cecilia Jofré, executive of Intuate Group JOHANNESBURG – September 2, 2015 – In today’s fast-paced, highly competitive markets, attracting new customers while retaining existing ones requires a fresh approach from companies. It has become clear that in the Web-enabled world, customers expect a positive experience and outcome every time they contact a company. The…
