In 2023, measurements and analytics inform every business decision from staffing, to process, to execution. Call center KPIs give us an idea of contact center demand and help to inform our customer experience strategy; but we rarely pay attention to stats. Let’s look at some key statistical findings and the KPIs they help drive: Customer…
Want to know a secret? Talking to employees about productivity can lead to massive benefits. And I’m not just talking about boosting morale. The more productive your people are, the more profitable and competitive your company will be. Employee productivity is so critical to success that Gallup once called our failure to address it “the world’s $7.8 trillion workplace…
by Miriam Beattie | Mar 22, 2023 Publicly, the workforce has always feared a “robot takeover.” But in our digital world, there will always be things that AI and automation either can’t understand or just can’t accomplish. Inside the call center, automation improves efficiency because it can replicate and optimize the work of an agent…
How to Create a Company Culture Where Productivity Can Flourish Many businesses are talking about building a productive workplace culture, but what does that really mean and how do organisations go about creating this type of environment? As a start, you need to define what productivity means to your organisation and identify the steps needed…
