JOHANNESBURG – July 16, 2012 – A single, more flexible approach to storage generally better addresses business needs in the move from traditional IT architecture to a design-for-services paradigm. So says Mark Edwards, director of product and services at Intuate Group, a NetApp certified reseller, who maintains that multiple storage tiering can make it more…
JOHANNESBURG – July 04, 2012 – Labour can often account for up to 70 percent of contact centre operating costs. Fortunately, workforce management (WFM) technology has stepped up to the plate and a new generation of innovative and easy to implement solutions, to assist call centre management achieve increased efficiency and substantial cost savings, has…
JOHANNESBURG – June 13, 2012 – Successful companies are using e-mail as a means of differentiation from their competitors, benefiting from the ability to effectively engage with customers at their own level, improving efficiency and providing effective two-way dialogue. The flexibility of e-mail offers prospects and existing customers an easy interaction with any company whenever…
JOHANNESBURG – May 30, 2012 – Number Portability Company (NPC), the local organisation which provides a number porting services for both mobile number operators as well as for fixed line (geographic number) operators, recently updated and virtualised its IT infrastructure by means of a collaborative agreement between Saab Grintek Technologies (SGT), T-Systems and the Intuate…
JOHANNESBURG – April 09, 2012 – Local technology solutions and people resources integrator, Intuate Group, has partnered with UK-headquartered, information security consultancy and Payment Card Industry Data Security Specialist (PCI DSS), Foregenix, to help Southern African contact centres significantly reduce their PCI scope and their risks, as well as associated costs, by removing cardholder data…
JOHANNESBURG – March 01, 2012 – Local technology solutions and people resources integrator, Intuate Group, has announced its partnership with leader in secure voice transactions, Semafone, a UK-based organisation that offers an innovative solution that eliminates the opportunity for call centre agent fraud in credit card transactions. The partnership between Intuate Group and Semafone will…
