Workforce management essential to successful contact centre operation

JOHANNESBURG – July 04, 2012 – Labour can often account for up to 70 percent of contact centre operating costs. Fortunately, workforce management (WFM) technology has stepped up to the plate and a new generation of innovative and easy to implement solutions, to assist call centre management achieve increased efficiency and substantial cost savings, has…

Well-managed e-mail steps up as a differentiator for companies

JOHANNESBURG – June 13, 2012 – Successful companies are using e-mail as a means of differentiation from their competitors, benefiting from the ability to effectively engage with customers at their own level, improving efficiency and providing effective two-way dialogue. The flexibility of e-mail offers prospects and existing customers an easy interaction with any company whenever…

NPC goes virtual with Intuate Group

JOHANNESBURG – May 30, 2012 – Number Portability Company (NPC), the local organisation which provides a number porting services for both mobile number operators as well as for fixed line (geographic number) operators, recently updated and virtualised its IT infrastructure by means of a collaborative agreement between Saab Grintek Technologies (SGT), T-Systems and the Intuate…

Intuate Group and Foregenix team up to provide PCI compliance in SA contact centres

JOHANNESBURG – April 09, 2012 – Local technology solutions and people resources integrator, Intuate Group, has partnered with UK-headquartered, information security consultancy and Payment Card Industry Data Security Specialist (PCI DSS), Foregenix, to help Southern African contact centres significantly reduce their PCI scope and their risks, as well as associated costs, by removing cardholder data…

Intuate Group and Semafone partner, offering SA secure voice transactions

JOHANNESBURG – March 01, 2012 – Local technology solutions and people resources integrator, Intuate Group, has announced its partnership with leader in secure voice transactions, Semafone, a UK-based organisation that offers an innovative solution that eliminates the opportunity for call centre agent fraud in credit card transactions. The partnership between Intuate Group and Semafone will…

Noble Systems expands infrastructure footprint to meet growing demand for cloud-based services

JOHANNESBURG – February 27, 2012 – Noble Systems Corporation, a global leader in unified contact centre technology solutions, has announced the establishment of an additional colocation facility – secure, offsite centres where data and networking equipment are housed – to support the growing demand for cloud-based solutions including Noble Enterprise Hosted, Noble Messenger EC and…