Trends and technologies to transform the contact centre from “cost centre” to “profit centre”

By Cecilia Jofré, business development and account management executive of Intuate Group JOHANNESBURG  – June 25, 2014 – Technology investments, particularly those that are supported by a strong business case, have quantifiable benefits, and a quick return on investment, are on the rise.  Regardless of the economic climate, organisations are expected to make investments that…

Partner News: ShoreTel Receives Two 2014 Unified Communications Product of the Year Awards

By Katie Maller, Communications Manager – ShoreTel JOHANNESBURG- June 24, 2014 – We’re proud to announce that TMC, a global, integrated media company, has named the ShoreTel Dock and ShoreTel 14.2 as 2014 Unified Communications Product of the Year Award winners. “I am excited to proclaim ShoreTel as a 2014 recipient of TMC’s Unified Communications…

Intuate Group signs reseller agreement with Skyera

JOHANNESBURG  -June 10, 2014 – South African owned integrated solutions specialist, Intuate Group announces the signing of a reseller agreement with California based, Skyera Inc, a revolutionary start-up that designs software and hardware for enterprise solid-state storage systems, which deliver unprecedented flash density and efficiency. This partnership will bring Intuate clients cutting-edge solutions for their…

Noble Web Interfacing Service increases flexibility for customer contacts and sales programmes

JOHANNESBURG – June 02, 2014 – South African owned integrated solutions specialist and Noble Systems preferred local partner, Intuate Group, believes that one of the company’s recently launched offerings, Noble Web Interfacing Service (Noble WISE), can add flexibility to multichannel customer contact programmes. By using web services, Noble enables data exchange between applications to improve…

Ensuring faster, more efficient, personalised customer communication

JOHANNESBURG – March 31, 2014 – Social media is becoming an increasingly popular channel of communication for consumers wanting to lodge complaints about poor service or inferior products. Does this mark a change in preference over more traditional routes, such as telephone, fax, e-mail and the web? According to Mark Edwards, Intuate Group director and…