Managing customer expectations with interaction analytics

By Cecilia Jofré, Executive of Intuate Group JOHANNESBURG – August 18, 2015 – The foundation of today’s customer experience management (CEM) is based on a sharper focus on the customer and expanding the channels of consistent, positive interactions; but companies must also ensure that they measure how successfully each interaction is handled, as many do…

Intuate Group wins Noble Systems EMEA Partner of the Year Award for third year running

JOHANNESBURG – July 9, 2015 – South African owned integrated solutions specialist, Intuate Group, has won Noble Systems’ Select Noble User Group (SNUG) Award for EMEA Partner of the Year. This is the third successive year that Intuate Group has been awarded this title.  Intuate Group also accepted the award for Best Practices in Contact…

Ten ways that hyperconvergence will boost your business

By Mark Edwards, director and CTO at Intuate Group JOHANNESBURG – June 09, 2015 – Over the past few years, we’ve seen a lot of change within the technology industry, and if you have been in the market to refresh your storage or server platforms more recently, you will have almost certainly run across the…

Intuate Group signs partnership agreement with UK-based, numero

JOHANNESBURG  – May 27, 2015 – South African owned integrated solutions specialist, Intuate Group announces the signing of a reseller agreement with UK based, numero, a privately owned company that prides itself on an agile, honest and pragmatic approach to delivering Customer Experience Management (CEM) solutions. This partnership will further help Intuate’s clients to deliver…

Top 10 ways that workforce management can improve your business

JOHANNESBURG – May 26, 2015 –Implementing the right technology has helped customers of South African owned integrated solutions specialist, Intuate Group, to reduce operating expenses, improve the quality of calls, enhance the customer experience, increase revenue and improve agent morale. Sixty seven percent of most contact centres’ costs are associated with their employees. Managing the…

Using workforce management software to optimise resource performance in the contact centre

JOHANNESBURG –May 8, 2015– Today’s consumers are more demanding than ever; exposed to an array of options and providers for all facets of their daily lives, and with switching providers becoming easier, keeping your customers happy is a major priority for any business. Within this fast-paced environment, a key component of client satisfaction is an…