Integration: a new challenge for the profitable contact centre

JOHANNESBURG – February 02, 2012 – Flexible, resilient contact centres that deliver cost savings, greater organisational effectiveness and improved communications are easily accessible for businesses today. So says Mark Edwards, director of product and services at Intuate Group, a privately owned broad-based IT company and local reseller of contact centre solution provider, Noble Systems, who…

Dream or nightmare? Data storage and recovery solutions for call centres

JOHANNESBURG – August 24, 2011 – It has been well recorded that the one component of an IT enterprise that cannot be replaced once lost, is data, making storage critical for any enterprise. According to Mark van Rensburg, executive: Contact Centre Solutions at technology solutions and people resources integrator, Intuate Group, factors driving storage architectures…

Managing projects for strategic value

JOHANNESBURG – July 27, 2011 – The role of the IT project manager has evolved from being primarily technical and administrative focused to adding strategic value to an organisation through broad and solid managerial competencies. To facilitate this adjustment, an innovative services-based project management model, which manages projects through a team approach, is recommended by…