What to look for when buying an agent desktop

By Cecilia Jofré, business development and account management executive of Intuate Group JOHANNESBURG – January 19, 2015 – Today’s contact centre agents deal with a large number of cutting-edge technologies, which are moving forward in leaps and bounds. Thanks to the powerful solutions now available, business can be conducted faster pushing the number of transactions…

Intuate Group signs partnership agreement with Actifio

JOHANNESBURG  – December 01, 2014 – South African owned integrated solutions specialist, Intuate Group has announced the establishment of an official partnership with Massachusetts based, Actifio, a privately held information technology and software company whose radically simple Copy Data Virtualization platform is designed to make information technology infrastructure more efficient and cost effective by reducing…

Why PMO’s Fail

By Yolandi Nortje, executive of Intuate Group JOHANNESBURG – September 16, 2014 – The outlook for the project management office (PMO) may be considered, by some, to be bleak. According to the Association for Project Management, 50 percent of PMOs close within three years, with Gartner quoting just over the same percentage for the correlated…

The CPO, bringing the strength of the project manager into the executive boardroom

JOHANNESBURG  – July 29, 2014 – A common lament from project managers is that they are responsible, held accountable, and yet hold no authority. The introduction of a Chief Project Officer (CPO) – an individual at the executive level, who is responsible for providing governance over the organisation’s internal project portfolio – is a trend…

Intuate Group wins Noble Systems EMEA Partner of the Year Award for second year running

JOHANNESBURG – July 17, 2014 – South African owned integrated solutions specialist, Intuate Group, has won Noble Systems’ Select Noble User Group (SNUG) Award for EMEA Partner of the Year. This is the second consecutive year that Intuate Group has been awarded this title. Noble Systems, a global leader in unified contact centre technology solutions,…

Top ten tips for collection companies to improve promises to pay

By Cecilia Jofré, business development and account management executive of Intuate Group JOHANNESBURG –July 11, 2014 – Through using the right technology, customers of South African owned integrated solutions specialist Intuate Group have managed to increase right-party contact rates and streamline the communications processes. Based on the organisation’s experiences and those of Noble Systems, for…